As the SF Gateway becomes more established and we get a better idea of the number and and range of queries we receive, we may decide to direct these queries using a range of bespoke email addresses, but for the time being, please address your questions to SFGateway.Enquiries@hachette.co.uk
Before you contact us, please note the following:
Please refer to the FAQ before contacting us; we have tried to anticipate many of the questions you may have and there is a good chance that they are answered in the FAQ.
If you are a retailer wishing to be added to the list of vendors from whom SF Gateway eBooks are available, please ensure that you supply the URL of your site and that you have established trading terms with the Hachette UK Group or one of its approved wholesalers.
If you have had a problem completing an eBook transaction, please note that we do not sell directly and that your query should be directed to the Customer Service department of the retailer from whom you attempted to purchase the title.
If you have noted an error in one of our pages, please give us the URL of the page, the nature if the error (typo, factual error, broken link, etc) and, if the problem is one of functionality, the browser you are using to access the site; this will enable us to repair it quickly as quickly as possible.
If you have noted a problem with one of our eBooks, please supply the author, title and the retailer from whom you purchased the book.