Contact Us
As the SF Gateway becomes more established and we get a
better idea of the number and and range of queries we receive, we
may decide to direct these queries using a range of bespoke email
addresses, but for the time being, please address your questions to
SFGateway.Enquiries@hachette.co.uk
Before you contact us, please note the
following:
Please refer to the FAQ
before contacting us; we have tried to anticipate many of the
questions you may have and there is a good chance that they are
answered in the FAQ.
If you are a retailer wishing to be added to the list of
vendors from whom SF Gateway eBooks are available, please ensure
that you supply the URL of your site and that you have established
trading terms with the Hachette UK Group or one of its
approved wholesalers.
If you have had a problem completing an eBook transaction,
please note that we do not sell directly and that your query should
be directed to the Customer Service department of the retailer from
whom you attempted to purchase the title.
If you have noted an error in one of our pages, please
give us the URL of the page, the nature if the error (typo, factual
error, broken link, etc) and, if the problem is one of
functionality, the browser you are using to access the site; this
will enable us to repair it quickly as quickly as
possible.
If you have noted a problem with one of our eBooks, please
supply the author, title and the retailer from whom you
purchased the book.